Privacy Statement
Welcome to the Betrix Privacy Policy. This page explains how we collect, use and protect your personal information when you visit or register an account with us. We take your privacy seriously and aim to be clear about the types of data we hold, why we use it and how you can manage your information.
Types of data we collect
Personal data
When you create an account or contact us, we may collect personal data such as your name, date of birth, email address, billing and postal address, and identity documents where verification is required. We also collect account credentials, communications you send to us, and any other information you provide when using our services.
Technical data
We collect technical information automatically when you use our site. This includes your IP address, browser type and version, device identifiers, operating system, pages visited, referral URL, and basic location data derived from your IP address. We use standard technologies such as cookies, web beacons and local storage to gather this information.
Transactional data
We keep records of transactions and account activity, including deposits, withdrawals, bet and play history, payment method details and any account adjustments. Transactional data is used to manage your account and to meet legal and compliance obligations.
How we use your information
We use data to operate your account, process payments, verify identity, prevent fraud, provide customer support and improve our services. Data may also be used for security monitoring, compliance with legal obligations, and to communicate important account or policy updates. Where we rely on consent for certain processing, you may withdraw that consent at any time.
Data protection practices
We protect personal data using technical and organisational measures such as encryption, access controls, authentication and regular security reviews. Access to your information is limited to authorised staff and service providers who need it to perform their duties. While we aim to keep data secure, no method of transmission or storage is completely risk-free.
Cookies and tracking technologies
We use essential cookies required for site functionality and optional cookies for analytics and performance. You can manage cookie preferences through your browser or via the cookie settings available on our site. Third parties may also place cookies on your device when you use our services.
User rights
You have rights to access, correct, restrict or delete your personal data, and to object to certain processing. You may also request a copy of personal data in a portable format where applicable. To exercise these rights please contact us and we will guide you through the process. We may request information to verify your identity before acting on a request.
Access, correction and deletion of data
To review or update your account information, sign in to your account or contact support. If you wish to close your account or request deletion, contact us and we will explain the steps and any information we must retain for legal or regulatory reasons.
Sharing information with third parties
We may share data with service providers, payment processors, identity verification partners, and law enforcement or regulators where required by law. We require partners to protect personal data and only use it for agreed purposes.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, notified to account holders. Please review this page periodically for the latest information.
If you have questions or wish to exercise your rights, contact us at [email protected].