Responsible Gambling Policy
At Betrix we are committed to safer gambling and to helping players keep play within their means. We believe gambling should be a form of controlled entertainment, so we provide guidance and practical tools to protect player welfare and support anyone who needs help managing their activity.
Player protection principles
We prioritise player safety, clear information and fair play. Our approach is based on prevention, early intervention and easy access to support. Where appropriate we will make tailored checks and interventions to protect vulnerable players and to encourage responsible choices.
Activity-control tools
We offer a range of account controls so you can set boundaries that work for you. These include:
- Deposit limits - set daily, weekly or monthly caps on how much you add to your account.
- Loss limits - restrict how much you can lose over a set period.
- Session reminders - optional alerts to help you track time spent playing.
- Account time-outs - short cooling-off periods if you need a temporary break.
- Self-exclusion - the option to close access to the account for a longer period.
How to set or change limits
You can find limit settings in your account area or by contacting our support team through the site. Limits can usually be adjusted instantly for more restrictive settings. Some reductions may take effect immediately while increases can be subject to a short waiting period for your protection.
Self-exclusion and account closure
If you need to stop playing for a longer time, self-exclusion is available for a range of periods. Self-exclusion is a serious step and will restrict access to your account for the chosen time. For UK players you can also register with national schemes such as GAMSTOP for cross-site self-exclusion.
Signs of problematic behaviour
- Chasing losses or increasing stakes to recover money
- Spending more time or money than intended
- Neglecting work, family or other responsibilities
- Feeling anxious, irritable or unable to stop
Practical tips for staying in control
Set clear limits before you start, use deposit and time controls, avoid gambling when upset or under the influence, and keep a record of play. If you find limits are not working, consider a temporary account lock or longer self-exclusion and seek external advice.
Professional help and support organisations
If you or someone you know needs help, speak to a healthcare professional or a specialist support service. In Great Britain, organisations such as GamCare and GambleAware provide advice and treatment options, and GAMSTOP offers a national self-exclusion service. If you need immediate support, contact your GP or local services for further guidance.